Privacy Policy

1. Who We Are

Huarui Smartlock is operated by Guangdong Huarui Lock Co., Ltd., a smart door lock OEM/ODM manufacturer based in Dongguan, Guangdong, China. Our website provides information about smart lock products, factory capabilities, customization services, quotation support, and project consultation.

2. Information We Collect

We may collect information that you choose to provide when you contact us, request a quotation, send project requirements, communicate through email, WhatsApp, WeChat, or submit a website form. This information may include:

• Name, company name, job title, country, and contact details.
• Email address, phone number, WhatsApp or WeChat contact information.
• Product interests, door type, quantity, target market, certification needs, OEM/ODM requirements, and project details.
• Files, photos, drawings, specifications, or other materials you choose to send to us.
• Basic website usage data such as pages visited, browser type, device information, approximate location, referral source, and cookies or similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide product recommendations, quotations, samples, and technical support.
• Evaluate smart lock requirements, OEM/ODM customization needs, and project feasibility.
• Prepare proposals, communicate order details, arrange production or shipment discussions, and support after-sales service.
• Improve our website, products, services, customer communication, and market understanding.
• Protect our website, prevent misuse, comply with legal obligations, and maintain business records.

4. Cookies and Website Analytics

Our website may use cookies, analytics tools, embedded media, and similar technologies to help the website function, understand visitor behavior, measure traffic sources, and improve user experience. You can disable or manage cookies through your browser settings, but some website features may not work properly without them.

5. How We Share Information

We do not sell personal information. We may share necessary information with trusted service providers, logistics partners, payment or business support providers, website hosting providers, email or communication tools, and professional advisers when needed to operate our business or provide services to you. We may also disclose information when required by law, regulation, legal process, or to protect our rights, customers, website, and business operations.

6. International Business Communications

Because we serve international customers, the information you provide may be processed in China or in other countries where our service providers or communication platforms operate. By submitting information to us, you understand that your information may be transferred and processed outside your country or region.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing business relationships, fulfilling orders, resolving disputes, maintaining records, and complying with legal or accounting requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email, or internet transmission can be guaranteed to be completely secure.

9. Your Rights and Choices

Depending on your location, you may have the right to request access to, correction of, deletion of, or restriction on the use of your personal information. You may also ask us to stop sending marketing or promotional messages. To make a request, please contact us using the details below.

10. Third-Party Links and Platforms

Our website may contain links to third-party websites, social media platforms, messaging tools, video platforms, or other external services. We are not responsible for the privacy practices, content, or security of those third-party services. Please review their privacy policies before submitting information to them.

11. Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.